FAQ

Frequently Asked Questions

Have a question? You're likely not the only one. Browse our most common questions below — or reach out at info@yourboldessence.com and we'll get back to you within 1 business day.

Orders & Products

Are your prints made to order?

Yes — every piece is printed on demand, just for you. This means each order is produced fresh with archival-quality inks, ensuring you receive a print that's crisp, vibrant, and built to last.

What materials do you use?

We offer premium canvas prints, framed prints, and poster prints. All are produced with archival-grade inks that resist fading over time. Canvas prints are gallery-wrapped with sturdy wooden frames. Framed prints come ready to hang.

What sizes are available?

Sizes vary by product and are listed on each product page. If you don't see the size you need, contact us and we'll do our best to accommodate.

Can I cancel or change my order?

Because your order goes into production quickly, you have a 24-hour window after placing your order to request changes or cancellations. After that, production has started and we're unable to make modifications. Please double-check your order before completing checkout.

Shipping

How long does shipping take?

All orders require 1–3 business days of handling (production) time before shipping. After that:

Standard Shipping (Free): 3–7 business days delivery → total 4–10 business days
Express Shipping ($9.99): 1–3 business days delivery → total 2–6 business days

Do you offer free shipping?

Yes! Standard shipping is free on all U.S. orders. Need it faster? Choose Express Shipping at checkout for just $9.99.

Do you ship internationally?

Yes, we ship worldwide via USPS and DHL Express. International delivery times vary by destination. Please note that any customs duties or import fees are the responsibility of the customer.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Allow 1–2 business days for tracking updates to appear after the shipping confirmation is sent.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the delivery date. Items must be in their original, unused condition and include all original packaging. To start a return, visit our return portal or email us at info@yourboldessence.com.

My order arrived damaged or incorrect — what do I do?

We're so sorry to hear that! Please email a photo of the issue to info@yourboldessence.com within 30 days of delivery and we'll send a replacement at no additional cost — no need to return the original.

How long do refunds take?

Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 10 business days. If it's been longer, please check with your bank before contacting us.

Can I exchange my order?

The fastest way to exchange is to return your original order and place a new one for the item you want. Once your return is accepted, we'll process your refund so you can reorder.

Payments & Discounts

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Do you have a discount or promo code?

We run seasonal promotions and discounts. The best way to stay in the loop is to subscribe to our email list or follow us on Instagram @yourboldessence.

Still Have Questions?

We're here for you. Email us at info@yourboldessence.com and we'll respond within 1 business day.